By using this website, registering for an event, or purchasing anything through the Shop, you agree to these terms. If you’re representing an institution, government body, or company, you’re confirming you have the authority to bind that organisation to what follows.

Jump to a section: 1. Website Use · 2. Not Investment, Legal, or Financial Advice · 3. Intellectual Property, Copyright & Content Usage · 4. Shop, Digital Products & Purchases · 5. Event Registration & Delegate Conduct · 6. Data Processing for Institutional Partners · 7. Limitation of Liability · 8. Governing Law · 9. Changes & Contact · Frequently Asked Questions

Effective Date: August 14, 2026 · Last Updated: August 27, 2026 · Operator: Africa Tourism Summit, a platform of Zawira Media Group, Nairobi, Kenya

1. Website Use

You agree not to use this site for unlawful purposes, attempt unauthorised access to any part of it, disrupt its functionality, scrape or bulk-extract content, or misrepresent your identity when registering, purchasing, or submitting a form. We reserve the right to restrict access for anyone who violates these terms.

2. Not Investment, Legal, or Financial Advice

Everything published under our five coverage pillars, Places & Experiences, Events & Summits, Business & Investment, Mobility & Border Intelligence, and Future & Innovation, is editorial intelligence, not a recommendation to act. Nothing on this platform constitutes investment advice, legal advice, financial advisory services, or an endorsement of government policy. We work to verify what we publish against primary sources, but we do not guarantee completeness, and views expressed by named contributors are their own. Conduct independent due diligence before committing capital based on anything you read here.

3. Intellectual Property, Copyright & Content Usage

All original reporting, analysis, branding, summit materials, and Shop products are the property of Africa Tourism Summit / Zawira Media Group unless otherwise credited. You may share short excerpts for commentary or non-commercial reference provided you link back to the original page and attribute it clearly. Mass scraping, full-article republication, or repackaging our analysis as your own is prohibited without written licensing approval, request that through Contact, Legal & Rights.

Contributors retain ownership of original work they submit and grant us a non-exclusive right to publish, distribute, and promote it. Full contributor and sourcing standards live in Editorial Standards, Contributors & Attribution.

Purchasing a product does not grant any right to copy, reverse-engineer, or reproduce its underlying methodology, code, or design for a competing product. Attempts to do so, including using a refund or evaluation window to extract and replicate proprietary work, are treated as an intellectual property violation under these terms and may result in account termination and legal action for damages.

4. Shop, Digital Products & Purchases

Products sold through the Shop fall into four categories, each with different refund and warranty terms. Read the category that applies to what you’re buying before you complete payment, the purchase confirmation step will ask you to confirm you’ve done exactly that.

Category A, Instant Digital Products

PDF reports, calculators, templates, one-time downloadable tools, and any digital product delivered in full immediately on payment.

These products are delivered in full at the moment of purchase and can be fully accessed, copied, or used within seconds. Because of that, there is no change-of-mind or “didn’t need it after all” refund window on Category A products. What exists instead is a 30-minute technical delivery window: if the file fails to open, the wrong product was delivered, or the download link is broken, report it through Contact within 30 minutes of download and we will diagnose and resolve it, typically by resending a corrected file. This window exists to catch genuine delivery failures, not to provide a trial period.

Requests made after the 30-minute window, or requests where our records show the product was downloaded, opened, and accessed in full, are not eligible for a cash refund regardless of the reason given.

Category B, Subscriptions, SaaS, Plugins & Apps

Monthly or annual billed products, including any DelzHub-distributed tool used across DelzGlobal properties.

These carry a 7-day evaluation window from the first billing date only. If the product does not perform as described during that window, contact us for a diagnosis before requesting a refund, see the investigation process below. Once the 7-day window closes or a renewal cycle begins, that billing period is non-refundable except where we confirm the service was unavailable or materially broken through our own fault. Cancelling a subscription stops future billing; it does not refund time already paid for in the current cycle unless a verified service failure caused you to be unable to use it.

Category C, Physical or Third-Party Fulfilled Items

Where a product is shipped physically or fulfilled by an affiliate or third-party partner, the fulfilling party’s own refund and return policy applies, and will be disclosed clearly on that product’s page before purchase.

Category D, Support, Tips & Gifting

Voluntary contributions made through “Support Independent Intelligence,” writer tips, or gift purchases made on behalf of another person are not purchases of a good or service and are non-refundable once processed, except where the transaction itself failed (charged but not received by us, a processor-side error, not a change of mind). A gift purchased for another person is redeemed by that person under the terms applicable to whatever they redeem it for (a Category A, B, or C product), the original giver has no claim once the gift code is redeemed by the recipient.

Before You Buy: Confirmation Step

Every Shop checkout requires you to actively confirm, by checkbox, not a pre-ticked default, that you have reviewed the product description, any available preview or sample, and the refund terms for that product’s category, before payment is processed. If you decline to confirm, the order is cancelled automatically. You may instead request a 24-hour price-locked hold on the product through Contact or live chat, giving you time to review it properly, for example if you’re purchasing while travelling or want to ask a question first, without losing the listed price. This exists so that “I didn’t realise what I was buying” cannot be used as a refund justification: you confirmed you reviewed it before paying.

How a Refund Request Is Handled

No refund, replacement, or credit is issued automatically. Every request goes through a diagnostic review before any outcome is decided. That review determines one of three outcomes:

Verified fault on our side (corrupted file, broken delivery, subscription service genuinely down or materially not as described), you will be offered, at your choice where feasible, a corrected replacement, store credit toward an equivalent or future product, or a refund.

No verified fault, where our review finds the product functioned as described and the issue traces to how it was used, a change of mind, or a claim made after the relevant window has closed, no cash refund applies. We may, at our sole discretion, offer partial store credit as goodwill, this is never guaranteed and is not owed under these terms.

Suspected fraudulent claim, where our records show a pattern consistent with abuse (a “defect” reported only after the product has been fully downloaded and used, repeated refund requests across multiple purchases, or a chargeback filed without first contacting us) we reserve the right to decline the request, flag the account, restrict future purchases, and contest any related chargeback directly with the payment processor using our transaction and access records as evidence. Where fraud is established, we reserve the right to pursue recovery of the resulting costs and to report the conduct to the relevant payment network or authority.

What “Warranty” Does and Doesn’t Cover

The same logic that applies to a phone under manufacturer warranty applies here. A genuine defect that exists at the point we deliver the product to you is our responsibility to fix, replace, or refund. Damage or malfunction caused by how you used, modified, or configured the product, including attempts to reverse-engineer, decompile, or repurpose it, is not covered, is a breach of the intellectual property terms in Section 3, and may result in the account being suspended and legal remedy pursued in addition to the refund being declined.

How Refund Amounts Are Calculated

Where a refund is approved, the amount returned to you is the purchase price minus any transaction and processing fees charged to us by the payment rail used, M-Pesa, Paystack, Flutterwave, or Wise, since those fees are not returned to us by the processor once a transaction completes. The exact deduction depends on which payment method you used and is disclosed to you clearly at the point the refund is approved, not buried afterward. A cash refund, when granted, is always the final resolution, it is only issued where the fault is verified as ours, not where the issue traces back to how the product was used after delivery.

5. Event Registration & Delegate Conduct

For paid or accredited events under Events & Summits: registration is confirmed on payment or formal approval, fees are non-transferable unless the specific event states otherwise, and refund terms are published per event at the point of registration rather than fixed globally here. We reserve the right to modify event details, venue, date, speaker lineup, where circumstances require it, and to decline or revoke a delegate credential for conduct that disrupts the event or misrepresents the attendee’s institutional standing.

We are not liable for travel disruptions, visa delays, or third-party service failures connected to your attendance at any event we host or cover.

6. Data Processing for Institutional Partners

Where we process data on behalf of an institutional partner, for co-hosted events, sponsored research, or advertising campaigns, that processing is governed by a signed Data Processing Agreement specific to the engagement, available on request through Contact, Legal & Rights. In general terms: we engage payment processors, email delivery services, analytics providers, and advertising networks as subprocessors, each bound by contractual data-protection safeguards, and we notify affected partners of any data breach in accordance with applicable law and the terms of that specific agreement.

This clause exists publicly so institutional partners can confirm our subprocessor practices before requesting the full agreement, it is a summary, not the binding document itself.

7. Limitation of Liability

To the fullest extent permitted by law, Africa Tourism Summit and Zawira Media Group are not liable for indirect, incidental, or consequential losses arising from reliance on published content, event participation, Shop purchases, travel disruption, or third-party service failure connected to anything referenced on this platform. Your use of this site and any purchase or event registration is at your own risk.

8. Governing Law

These terms are governed by the laws of the Republic of Kenya. Any dispute arising from your use of this platform is subject to the exclusive jurisdiction of the courts sitting in Nairobi, Kenya.

9. Changes & Contact

We may update these terms as our platform, products, or legal obligations evolve. Material changes carry a revised effective date above. For questions, use the Legal & Rights pathway on Contact, or write to [email protected].

Registered Office: Riadha House, Aerodrome Road, P.O. Box 4030-00506, Nairobi, Kenya

Frequently Asked Questions

Can I republish or quote Africa Tourism Summit’s reporting?

Short excerpts with attribution and a link back are permitted. Full reproduction, syndication, or use of our data in a commercial product requires written permission, see Section 3, Intellectual Property, for the complete policy.

What happens if I dispute a Shop purchase?

Contact us through the Shop pathway on our Contact page before initiating a chargeback. Most disputes are resolved directly; see Section 4 and our refund terms for what qualifies for a refund and the process for requesting one.

Does using this site create a client, advisory, or fiduciary relationship?

No. Nothing published here constitutes investment, legal, or financial advice, and no advisory relationship is created by reading our content, attending our events, or purchasing Shop products, see Section 2 for the full disclaimer.